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Apply Receipts To Unrelated Customers Via Cash Application Work Queue Is Not Working (Doc ID 2437560.1)

Last updated on MARCH 04, 2019

Applies to:

Oracle Receivables - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
AR:"Apply receipts to unrelated customers via Cash Application Work Queue" is not working
The option "Apply receipts to unrelated customers" is enabled at system options level but its not working when trying to apply receipts to unrelated customers via Cash Application Work Queue.

No error is displayed but the system is not showing open transactions for unrelated customers.

EXPECTED BEHAVIOR
-----------------------
Expect the Cash Application Work Queue to apply receipts to unrelated customers, also.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Receivables Manager
2. Navigation: > Receipts>Cash Application Work Queue Page
3.Notice that the open transaction are not listed for unrelated customers

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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