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Intermittently Missing Item Description When Previewing Configuration (Doc ID 2437897.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Configurator - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Runtime UI

ACTUAL BEHAVIOR
---------------
When progressing to the Preview screen in the Configurator, the descriptions for the items are not displayed. The issue occurs both when accessing Runtime from the Test Model button in Developer and when accessing via the applications. This is happening to many of the models, over 100.

EXPECTED BEHAVIOR
-----------------------
Expect to see the item descriptions displayed

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to Order Configurator Developer application
2. From Repository, open a model in Edit mode
3. Click on the Test Model button
4. Enter the necessary parameters and Submit
5. In the Runtime, make appropriate selections
6. Click on Preview button
7. Display is missing on this screen


Cause

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In this Document
Symptoms
Cause
Solution
References


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