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Validation Message Not Displaying, Shows as Invisible Region (Doc ID 2438006.1)

Last updated on OCTOBER 07, 2019

Applies to:

Oracle Configurator - Version 12.2.5 and later
Information in this document applies to any platform.


On : 12.2.5 version, Runtime UI

After upgrading to, when attempting to complete the configuration, cannot leave the Runtime. It appears there is some type of pop-up window. However, the window is just a frame and cannot be accessed. This is preventing completion of the configuration.

Expect to be able to click on Finish and close the Configurator Runtime window

The issue can be reproduced at will with the following steps:
1. Log in to Order Management responsibility
2. Navigate to Orders, Returns
3. Enter a new sales order
4. Enter appropriate header level information
5. Navigate to Lines tab and enter a published ATO Model on the sales order line
6. Click on the Configurator button
7. Make selections and click to Finish
8. Window pops up and halts activity


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