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How To Enforce Check On Serial Number Quantity When RMA Is Created From A Reference Sales Order? (Doc ID 2439800.1)

Last updated on JUNE 13, 2022

Applies to:

Oracle Order Management - Version to 12.2.7 [Release 11.5.10 to 12.2]
Information in this document applies to any platform.


When creating a referenced RMA , system copies all the serial numbers and doesn’t enforce check on serial number quantity and ordered quantity.
We would like to know if there is a way to enforce a check on serial number quantity and ordered quantity.
Also, in case of partial receipts the system splits the line where the serial numbers are also copied to the new lines. We expect that if 5 out of the 10 quantities and their corresponding serial numbers are received for the RMA, the system should display only the remaining serial numbers in the newly created lines.


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