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Unit Of Measure Is Changing When Flexfield Value Is Selected In Charges HTML (Doc ID 2439813.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


On : 12.2.6 version, Charges UI, APIs, and schema

Actual Behavior

In Charges HTML, for a line that has an item with Billing Type = Material and UOM = Each, after entering information in a DFF, the UOM is changed to a different UOM.
This happens for items for items that are not by Item Number in the associated Price List but instead, the price is defined by Item Category

Expected Behavior

The UOM should not change

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. For an existing SR, in Charges HTML create a new charges line with an item with Billing Type = Material and UOM = Each. The item is not defined in the associated Price list by Item Number. Is defined by Item Category.
2. Then, on the same page, enter information on a DFF (Data Flex Field)
3. The item UOM (Unit of Measure) is changed from Each to Barrel




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