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Customer Support Specialist: Credit Card Details Defaulting Onto Charge Lines Even Though Profile Is Set To 'No' (Doc ID 2439853.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

The Credit card details are defaulting onto charge lines even though profile option Service: Default Service Request Credit Card to Charge Lines is set to No.

Expected Behavior:

Expect the Credit Card details to default only when the profile option is set to Yes.

Steps:

(R) Customer Support Specialist
(N) Home > Agent Dashboard
 - Query SR
 - Click on the Charges & Logistics tab

=> The Credit Card defaults at the Charge line.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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