My Oracle Support Banner

Customer Support Specialist: Credit Card Details Defaulting Onto Charge Lines Even Though Profile Is Set To 'No' (Doc ID 2439853.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

The Credit card details are defaulting onto charge lines even though profile option Service: Default Service Request Credit Card to Charge Lines is set to No.

Expected Behavior:

Expect the Credit Card details to default only when the profile option is set to Yes.

Steps:

(R) Customer Support Specialist
(N) Home > Agent Dashboard
 - Query SR
 - Click on the Charges & Logistics tab

=> The Credit Card defaults at the Charge line.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.