Customer Support Specialist: Credit Card Details Defaulting Onto Charge Lines Even Though Profile Is Set To 'No'
(Doc ID 2439853.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
The Credit card details are defaulting onto charge lines even though profile option Service: Default Service Request Credit Card to Charge Lines is set to No.
Expected Behavior:
Expect the Credit Card details to default only when the profile option is set to Yes.
Steps:
(R) Customer Support Specialist
(N) Home > Agent Dashboard
- Query SR
- Click on the Charges & Logistics tab
=> The Credit Card defaults at the Charge line.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |