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MFS Multiplatform: Some Task Notes Entered on Client Are Missing (Doc ID 2440873.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Mobile Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Multiplatform Upload Errors

ACTUAL BEHAVIOR
---------------
Find that some task notes entered in the mobile client are missing,


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a SR/Task. Assign the Task to the Field Technician.
2. Task in Planned Status can be viewed in MFS App.
3. Enter a Task Note 1 from MFS App. Save & Sync.
4. Update Task Status from Planned to Accepted. Save & Sync.
5. Enter Task Note 2 from MFS App. Save & Sync.
6. Update Task Status from Accepted to Enroute. Save & Sync.
7. Enter Task Note 3 from MFS App. Save & Sync.
8. Update Task Status from Enroute to Working. Save & Sync.
9. Enter Task Note 4 from MFS App. Save & Sync.
10. Update Task Status from Working to Review Debrief. Save & Sync.
11. Enter Task Note 5 from MFS App. Save & Sync.
12. Enter Task Note 6 from MFS App. Save & Sync.
13. Update Task Status from Review Debrief to Closed. Save & Sync.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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