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Query - PO Approval Acceptance Notification Error (Doc ID 2440883.1)

Last updated on DECEMBER 06, 2020

Applies to:

Oracle Purchasing - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Approvals - Req, PO

Approved Purchase Orders are erring on sending of Acceptance Required Email Notification process.


ERROR
-----------------------
ACCEPTANCE_REQUIRED_PROCESS (Acceptance Required Sub Process)

#EXCEPTION -1422
[Error Process Error: -1
ORA-01422: exact fetch returns more than requested number of rows [Error Process Error:
ORA-01422: exact fetch returns more than requested number of rows
ORA-01422: exact fetch returns more than requested number of rows]
Wf_Engine_Util.Activity_Parent_Process(314107) Wf_Engine_Util.Process_Activity(POAPPRV, 967941-570051, 314107, 50) Wf_Engine.HandleErrorInternal(POAPPRV, 967941-570051, EMAIL_PO_NEW:ACCEPTANCE_REQUIRED_PROCESS, RETRY)
[Error Process Error: Wf_Engine_Util.Activity_Parent_Process(314107)]
EMAIL_PO_NEW (Email PO New)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a new Standard Purchase Order
2. Submit for Approval
3. Approve the Purchase Order
4. Note the post Approval Acceptance Required Email Communication send


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot full process impacted Purchase Orders.

Cause

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In this Document
Symptoms
Cause
Solution
References


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