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Sales Order Mass Change Performance Issue (Doc ID 2440989.1)

Last updated on FEBRUARY 15, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Trx Changes & Cancellations

ACTUAL BEHAVIOR
---------------
Order Management Sales Orders Mass update of Quantity is taking more than couple of hours.
This is affecting users productivity and impacting the shipping of orders.
 
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Order Organizer
Find Orders/Quotes
 Ship To Location: <>
 Customer: <>
 Customer Number: <>
2. Then after clicking in Find I go to the Lines tab and Select all:
And then go to Tools -> Mass Change.
New Qty = 0 and Reason is Latest Customer Release:
3. After clicking on Ok is when you can see the issue in production,
it takes a lot of time to perform it.

Cause

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In this Document
Symptoms
Cause
Solution
References


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