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AME: GL AME Approval Notification Shows The Incorrect Approver Name. (Doc ID 2441589.1)

Last updated on FEBRUARY 03, 2020

Applies to:

Oracle General Ledger - Version 12.1 and later
Oracle Workflow - Version 12.1.1 and later
Information in this document applies to any platform.
AME

Symptoms

On : 12.1.x version, GL Journal Approval

ACTUAL BEHAVIOR
---------------
GL AME Approval notification shows an incorrect approver.

Approver (A) is displayed as the person who approved/rejected the transaction even though the responsibility was moved to approver (B) (by Delegate or Transfer the responsibility)
who actually performed the action. However the backend table GL_WF_ACTION_HISTORY TABLE shows the correct approver (B) who approved/rejected the journal.

EXPECTED BEHAVIOR
-----------------------
Expected to see the name of the employee who actually approved the journal (B)

instead of the one to whom the approval request was sent in the first place (A).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. The first approver (A) receives the journal approval notification

2. Approver (A) then Delegates or Transfers the approval responsibility to approver (B)

3. Approver (B) then Approves or Rejects the transaction

4. Check the notification sent to the journal preparer: Approver (A) is displayed as the person who approved/rejected the transaction even though the responsibility was moved to approver (B)
who actually performed the action.

Changes

 None

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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