Unable To Compose Email As A Reply After Applying Patch 22111795
(Doc ID 2441612.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Email Center - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Patch Application Issues
ACTUAL BEHAVIOR
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When the agent or supervisor, clicks on an email in the message queue and clicks reply, the compose email page launches but is blank; it does not fetch the email chain, and also does not insert any template on the compose email page.
STEPS TO REPRODUCE
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1. Apply Patch 22111795 - 12.1.3 STACK OVERFLOW IN LINE ERRORS SENDING EMAIL MESSAGES
2. Go to Email center Supervisor responsibility
3. Click on an email in the message queue and click reply
Observe that the compose email page launches but is blank; it does not fetch the email chain, and also does not insert any template on the compose email page.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |