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Unable To View Japanese Data In MFS Laptop Application (Doc ID 2441979.1)

Last updated on AUGUST 31, 2018

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, General / Laptop

ACTUAL BEHAVIOR
-----------------------------
The Japanese characters entered in the attachment description or the attachment filename in MFS Laptop are displayed as junk characters in the database and application.
However, if the same files are uploaded from main application, all characters are displayed correctly.
Also, the Japanese characters entered in the Task details description or in the MFS notes section are displayed properly.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into MFS Laptop client.
2. Add a file containing Japanese characters in its name as task attachment.
3. Check how the filename is displayed in the app and db.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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