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Unexpected Error When Trying to Update Work Requests from Approval Notifications Page (Doc ID 2442195.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to update work requests from approval notifications page, the following error occurs.


ERROR

Exception details:
oracle.apps.fnd.framework.OAException: java.lang.NullPointerException
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.eam.workrequest.webui.WorkRequestDetailCO.processFormRequest(WorkRequestDetailCO.java:1421)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:843)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:385)
at oracle.apps.fnd.framework.webui.beans.layout.OAStackLayoutBean.processFormRequest(OAStackLayoutBean.java:370)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1055)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1021)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:876)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:385)
at oracle.apps.fnd.framework.webui.beans.layout.OAStackLayoutBean.processFormRequest(OAStackLayoutBean.java:370)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1055)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1021)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:876)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:385)
at oracle.apps.fnd.framework.webui.OAPageLayoutHelper.processFormRequest(OAPageLayoutHelper.java:1202)
at oracle.apps.fnd.framework.webui.beans.layout.OAPageLayoutBean.processFormRequest(OAPageLayoutBean.java:1579)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1055)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1021)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:876)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:385)
at oracle.apps.fnd.framework.webui.beans.form.OAFormBean.processFormRequest(OAFormBean.java:395)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1055)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1021)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:876)
at oracle.apps.fnd.framework.webui.OAWebBeanContainerHelper.processFormRequest(OAWebBeanContainerHelper.java:385)
at oracle.apps.fnd.framework.webui.beans.OABodyBean.processFormRequest(OABodyBean.java:363)
at oracle.apps.fnd.framework.webui.OAPageBean.processFormRequest(OAPageBean.java:3081)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:1915)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:560)
at oracle.apps.fnd.framework.webui.OAPageBean.preparePage(OAPageBean.java:442)


STEPS

The issue can be reproduced at will with the following steps:
1. Go to Work Request Notifications page.
2. Work request opens, click update.
3. Update request by date and click apply.
4. Receive the above error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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