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Taks Manager - TeleService: Task Status Is Not In Sync With Task Assignment Status (ER 5152414) (Doc ID 2443127.1)

Last updated on DECEMBER 09, 2020

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

After the Task Assignment Status is changed, the Task status is not changed in sync.

Expected Behavior:

The Task Status automatically should change to the new Task Assignment Status.

Steps:

1. Create SR and Task
2. Initial Task Status = "Unassigned"
3. Assign one/more Resource(s) using button "More"
4. Debrief assignments of resource and update the assignment status
5. Task status is not changing to Assignment status Automatically

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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