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Customer Credit Not Reflecting On Advanced Collection (Doc ID 2443212.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


You have a customer with 1 Transaction and 1 Credit note against it.  However, the Customer is still showing as Delinquent and not considering the Credit note amount. Why is this happening?


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