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FAQ for Collections Scoring (Doc ID 244374.1)

Last updated on JUNE 01, 2023

Applies to:

Oracle Advanced Collections - Version and later
Information in this document applies to any platform.


This FAQ document identifies the most frequently reported how-to questions relating to the Oracle Collections Scoring.

Questions and Answers

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In this Document
Questions and Answers
 What is a Collections Scoring Engine and how is it used?
 What does the scoring engine consist of?
 Out-of-the-box, how does Collections determine a transaction is delinquent and what class of transactions are considered?
 What is the View used?
 What are the details for the scoring component and scoring engine? 
 How do Scoring Engines use Filters?
 Are Filters required for Scoring Engines?
 Do Scoring Components use Filters?
 How does the Pre-Delinquent Seeded Scoring Components Work?
 What is the Maximum Number of Records parameter used for in IEX: Scoring Engine Harness?
 Why doesn't the Score  appear for customer?
 Why can't I see my new Scoring Engine when I am submitting IEX: Scoring Engine Harness?
 What is the Score on the Collections Agent User Interface?
 Can Support assist with Troubleshooting custom scoring engines?

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