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Unable To Approve Supplier Registration, Error: ORA-20001: Failed To Approve The Registration Request (Doc ID 2443827.1)

Last updated on SEPTEMBER 03, 2023

Applies to:

Oracle iSupplier Portal - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.


When attempting to approve a prospective supplier registration request, the following error occurs in the workflow notification.


Failed Activity Ame Process Approve
Activity Type Function
Error Name -20001
Error Message ORA-20001: Failed to approve the registration request:
Error Stack Wf_Engine_Util.Function_Call(POS_SUPP_APPR.PROCESS_APPROVE_WF_WRAPPER, POSSPAPP, 4900228100-29100, 362039, RUN)

Steps To Reproduce

 1. Register a supplier from prospective registration link
 2. Submit the supplier registration
 3. Workflow send the registration to approver 1 for approval.
 4. Approver 1 approves the registration from worklist or supplier profile administrator responsibility or email.
 5. Workflow send the notification to approver 2 for approval.
 6. Approver 2 approves the registration from work list or supplier profile administrator responsibility or email.
 7. Workflow ends in error.



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