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Support Specialist: Service Request - java.lang.NullPointerException When User Attempts To Delete An Attachment (Doc ID 2444217.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

OAF Service page crashes when user attempts to delete a Service Request Attachment.

Error:

[...]
## Detail 0 ##
java.lang.NullPointerException
at oracle.apps.cs.csz.instanceNote.webui.InstanceNotesTableCO.processFormRequest(Unknown Source)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:909)
at oracle.apps.fnd.framework.webui.OATableHelper.processFormRequest(OATableHelper.java:487)
at oracle.apps.fnd.framework.webui.beans.table.OATableBean.processFormRequest(OATableBean.java:1059)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1121)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequestChildren(OAWebBeanHelper.java:1087)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processFormRequest(OAWebBeanHelper.java:942)
[...]

Steps:

(R) Customer Support Specialist
(N) Agent Dashboard

  - Open an existing SR with a file attachment
  - Select the Delete icon.
  - Validate that you indeed want to delete the attachment.

  => At this point the error occurs.

What is Working:

After reopening the Service Request the file is indeed removed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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