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After patching 27984342:R12.CS.C, Get "API Validation Error (CS_INCIDENTLINKS_UTL.validate_LINK_DETAILS)" When Copy Service Request (Doc ID 2445135.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Charges UI, APIs, and schema

When attempting to copy service request with tools2 option the following error occurs.

ERROR
-----------------------
"API Validation Error (CS_INCIDENTLINKS_UTL.validate_LINK_DETAILS): no record with the primary key NULL exist in table CS_INCIDENTS_ALL_VL


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Service
2. (Nav) Service Requests > Create Service Requests
3. Search any Service Request4
4. Click on tools2 > Copy Service Request

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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