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In Agent Dashboard The PO Number Entered At Header Inconsistently Default On Charge Lines (Doc ID 2445185.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Update Service Request

Actual Behavior

When a purchase order number is added to the service request header, it will correctly cascade and default to a new Charges line. But after the purchase order is removed form the SR header, it keeps defaulting a newly created Charges lines.

Expected Behavior

After the PO Number is removed form the service request header, it should not default on new Charges lines.


Steps to Reproduce

1. In Customer Support Specialist, create a new SR and add a PO Number in the SR header
2. Go to Charges HTML and enter a new charges line. PO Number gets defaulted correctly in the charges line
3. Go back to the SR Header and remove the PO Number. Save the SR.
4. Go back to Charges and create a new Charges line. The PO Number is still being defaulted with the value that was in the SR header


Cause

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In this Document
Symptoms
Cause
Solution
References


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