My Oracle Support Banner

Value For Line / Product Is Empty In The Claims After Claim Update. (Doc ID 2445318.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Trade Management - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, CLAIMS

ACTUAL BEHAVIOR
---------------

Create a claim and populate line/product value at line level and save the claim. After clicking on update , line/product filed values is blank and value not getting saved.

EXPECTED BEHAVIOR
-----------------------
Line/Product filed value at claim line level should get saved properly without becoming blank.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1) Open claim -- non prom tab -- enter value for line/product and click on update



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.