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Payment Term on Renewed Contract Is Getting Overwritten when Payment Type is Credit Card (Doc ID 2445434.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Contracts Billing/Termination

ACTUAL BEHAVIOR
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Payment Term on renewed contract is getting overwritten for payment type = Credit Card

Sales Order has Payment Term = Immediate and has credit card details
Subscription Agreement created from Sales Order and the Subscription Agreement has Payment Term = Immediate and has credit card details
When Subscription Agreement is renewed, the renewed contract has credit card details but the Payment Term is no longer Immediate. Its updated to Net 30(Global Defaults has Net 30)


EXPECTED BEHAVIOR
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They would like to know why SO created with CC its Payment Term gets changed to Net 30 on renewal ?


STEPS
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The issue can be reproduced at will with the following steps:

Create two SO, one with CC and the other without.

Without Credit Card:
Sales Order has payment term IMMEDIATE
Service contract 2000128 has payment term IMMEDIATE
Renewed Service contract has payment term IMMEDIATE
Global Default has payment term Net 30

With Credit Card:
Sales Order has payment term IMMEDIATE
Service contract 2000129 has payment term IMMEDIATE
Renewed Service contract has payment term NET 30
Global Default has payment term Net 30

Note:
Global defaults are the same.
Based on the setup in the GCD.. both contracts should act the same,


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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