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Sales Order Lines Are Getting Stuck In Pricing Error Hold (Doc ID 2445678.1)

Last updated on JULY 29, 2020

Applies to:

Oracle Order Management - Version 12.1 and later
Information in this document applies to any platform.

Symptoms

After Ship Confirm, Sales Order Lines are getting stuck in 'Pricing Error Hold'.
These lines are not able to Invoice.


ERROR

Exiting OE_Flex_Cogs_Pub.Start_process : E
User-Defined Exception:80
  NO. OF OE MESSAGES :1
  RETURN STATUS FROM OE_FLEX_COGS_PUB.START_PROCESS IS E
  CONCAT_SEGS IS
  CONCAT_IDS IS
  CONCAT_DESCRS IS
  L_CONGS_RETURN_CCID IS
  Cost Of Goods Sold Account Generation Failed with error : ORA-20002: 3136: Item 'OECOGS/519090' cannot be accessed while synchronous process in progress.

  l_account ==> 328805
  Exiting WSH_SHIP_CONFIRM_ACTIONS.GET_ACCOUNT (08/31/2018 03:37:20 AM, 4.27 seconds)
  RET_STATUS:E ACCOUNT_ID:328805
Unable to get account for delivery detail id xxxxx
  Warning at line ==> XXXXX
  delivery_detail_id ==> xxxxx
  trx_interface_id ==> xXxXxX
  freight_code ==> <FREIGHT CODE>

...

  RETURN STATUS FROM OE_FLEX_COGS_PUB.START_PROCESS IS E
  CONCAT_SEGS IS
  CONCAT_IDS IS
  CONCAT_DESCRS IS
  L_CONGS_RETURN_CCID IS
  Cost Of Goods Sold Account Generation Failed with error : ORA-20002: 3136: Item 'OECOGS/519091' cannot be accessed while synchronous process in progress.
  

...

  RETURN STATUS FROM OE_FLEX_COGS_PUB.START_PROCESS IS E
  CONCAT_SEGS IS
  CONCAT_IDS IS
  CONCAT_DESCRS IS
  L_CONGS_RETURN_CCID IS
  Cost Of Goods Sold Account Generation Failed with error : ORA-20002: 3136: Item 'OECOGS/519093' cannot be accessed while synchronous process in progress.

  l_account ==> 328805
  Exiting WSH_SHIP_CONFIRM_ACTIONS.GET_ACCOUNT (08/31/2018 03:37:26 AM, 1.71 seconds)
  RET_STATUS:E ACCOUNT_ID:328805
Unable to get account for delivery detail id xxxxx
  Warning at line ==> xxxxx



STEPS
The issue can be reproduced at will with the following steps:
1. Ship confirm order


Cause

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In this Document
Symptoms
Cause
Solution
References


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