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Unable To Create Chargeback Invoice Of AR Receipt (Doc ID 2446260.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Receipts Related

When attempting to create chargeback invoice on a receipt
the following error occurs.

ERROR
-----------------------
frm-40735: on-insert trigger raised unhandled exception ora-01422

The issue has the following business impact: Due to this issue, users cannot on prod create chargebacks for some receipts

The fnd log looks like the following:

ar.plsql.arp_process_chargeback.create_chargeback.begin 2.00 arp_process_chargeback.create_chargeback()+
ar.plsql.arp_util.is_gl_date_valid.begin 2.00 arp_util.is_gl_date_valid()+
ar.plsql.arp_util.is_gl_date_valid.end 2.00 arp_util.is_gl_date_valid()-
ar.plsql.arp_process_chargeback.validate_args_create_cb.begin 2.00 arp_process_chargeback.validate_args_create_cb(+)
ar.plsql.arp_process_chargeback.validate_args_create_cb.end 2.00 arp_process_chargeback.validate_args_create_cb(-)
ar.plsql.arp_process_chargeback.init_adj_struct.begin 2.00 arp_process_chargeback.init_adj_struct()+
ar.plsql.arp_process_chargeback.init_adj_struct.end 2.00 arp_process_chargeback.init_adj_struct()-
ar.plsql.arp_process_chargeback.init_ps_struct.begin 2.00 arp_process_chargeback.init_ps_struct()+
ar.plsql.arp_process_chargeback.init_ps_struct.end 2.00 arp_process_chargeback.init_ps_struct()-
ar.plsql.arp_process_chargeback.init_ps_struct 4.00 -- Exception: Setting Paying Site use Id ORA-01422: exact fetch returns more than requested number of rows
ar.plsql.arp_process_chargeback.init_ps_struct 4.00 ARP_PROCESS_CHARGEBACK.CREATE_CHARGEBACK: Exception
ar.plsql.arp_process_chargeback.init_ps_struct 1.00 Printing the contents of procedure parameters:
ar.plsql.arp_process_chargeback.init_ps_struct 1.00 p_amount = 5500

Cause

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In this Document
Symptoms
Cause
Solution
References


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