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Case Folders Get Randomly Stuck in Refreshed Status (Doc ID 2446405.1)

Last updated on SEPTEMBER 13, 2023

Applies to:

Oracle Credit Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When making changes to a Sales Order in Order Management (payment term change), the case folder should automatically refresh if the data has changed.  In some cases, these case folders get stuck in 'Refreshed' status and cannot be updated.


Steps to Reproduce:

Responsibility: Credit Management Super User
Navigation: Analysis

  1. For an existing sales order in Order Management, that has a case folder already created, make a payment term to the Sales Order and save. 
  2. The case folder should automatically refresh in Oracle Credit Management and go back to Saved Status.  The problem here is it gets stuck in Refreshed status.

Cause

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In this Document
Symptoms
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 4. Solution Steps
References


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