Project Details Are Not Getting Populated When Creating SR Using CS_SERVICEREQUEST_PUB.CREATE_SERVICEREQUEST API
(Doc ID 2447015.1)
Last updated on JULY 14, 2020
Applies to:
Oracle Teleservice - Version 12.2.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.3 version, APIs & Interfaces
ACTUAL BEHAVIOR
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While creating a new service request using CS_SERVICEREQUEST_PUB.CREATE_SERVICEREQUEST public API, the SR is created successfully but the project details does not get populated.
EXPECTED BEHAVIOR
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Project information should be populated on the newly created SR.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create a new SR using service request public API and pass expenditure_org_id, project_id, project_task_id
2. Service request is created without error but project information is not populated
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |