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After Patch 26915873:R12.CSZ.C Task Type Is Not Defaulted (Doc ID 2447192.1)

Last updated on OCTOBER 12, 2018

Applies to:

Oracle Customer Support - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Update Service Request

ACTUAL BEHAVIOR
---------------
After applying patch 26915873:R12.CSZ.C the value of profile option "Task Manager : Default Task Type" is not being considered and task type is not defaulting on Customer Support Specialist Tasks.
The Task Type was defaulted correctly before the patch when the Task Type was a drop down instead of an LOV.

EXPECTED BEHAVIOR
-----------------------
Task Type should default based on profile option value.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set profile option "Task Manager : Default Task Type" to a value
2. On an instance where patch 26915873:R12.CSZ.C is applied, go to Agent Dashboard an select an existing SR
3. On the Update Service Request page, go to Resolution and Wrap Up tab
4. On Tasks region, the Task Type is not defaulted based on the profile option value


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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