My Oracle Support Banner

Items Tied To Categories On A Price List Not Returning A Price In Charges On The HTML Page (Doc ID 2447318.1)

Last updated on MARCH 15, 2019

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

When creating charges in the Service Request page in Customer Support, if an item is identified on a price list by an Item Category no price is returned on the charge line. If however, the item is identified by the item number, the price is returned.

Steps to Reproduce
(R) Customer Support Specialist > Customer Support > Agent Dashboard
(N) Create a new Service Request
Click on Charges and Logistics
Create a new Charge with an item that is associated to an item category on the Price List.

No Price is returned.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.