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Server SR# is not syncing back to MFS with the new number. (Doc ID 2447588.1)

Last updated on JUNE 04, 2019

Applies to:

Oracle Mobile Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Server SR# is not syncing back to MFS with the new number.


EXPECTED BEHAVIOR
-----------------------
Expect the SR to sync back to MFS with a regular number

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create SR in MFS client
2. Sync to Enterprise
3. Run 'Processes Uploaded Mobile Data' concurrent program


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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