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Deductions Are Not Getting Interfaced From Trade Management To AR (Doc ID 2448423.1)

Last updated on SEPTEMBER 24, 2018

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Installation

Deductions are not getting interfaced from Trade Management to AR

For some claims, there is a 0.01 difference in claim line tax amount and credit memo tax. Due to which claims were not getting closed.
Following error is coming up in settlement fetcher.
->       THE AMOUNT(-XXX)TO APPLY ON RECEIPT IS MORE THEN THE REMAINING
BALANCE OF THIS TRANSACTION


STEPS
-----------------------
1. Login to the application
2. Go to Oracle Trade management user > claims
3. Create a manual claim for type non promotional for $100
4. Go to lines and enter amount as 100
5. Select the tax code
6. Click update
7. Verify the line amount and tax line
8. Close the claim with settlement method as credit memo on account
9. Verify the claim is settled and moved to close status and credit memo of $100 is created

Cause

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In this Document
Symptoms
Cause
Solution
References


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