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User No Longer Getting Workflow Mailer Email Notifications (Doc ID 2448645.1)

Last updated on OCTOBER 09, 2019

Applies to:

Oracle Workflow - Version 12.1.3 to 12.2.7 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, workflow mailer

ACTUAL BEHAVIOR
A user is no longer getting Workflow Mailer email notifications for all modules Expense Reports, Timecards, and PO Requisitions.

The user was set up in Oracle to approve timecards, expense reports, and PO Requisitions.  The user has been changed to "contingent worker" status, and has not been receiving Workflow Mailer Email Notifications since and cannot figure out why.  All notifications appear in the users worklist in the main Oracle log in page, but no mailers being received.

EXPECTED BEHAVIOR
Expect to get email notifications.

The issue can be reproduced at will with the following steps:
1. User set up in Oracle to approve timecards, expense reports, and PO Requisitions.
2. User has been changed to "contingent worker" status, and has not been receiving Workflow Mailer Email Notifications.
3. All notifications are appearing in his worklist in the main Oracle log in page, but no email notifications received.

The issue has the following business impact:
Due to this issue, the user cannot receive workflow email notifications.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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