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Cust Form: A Java Error occurs when attempting to Create or Update an Account Contact (Doc ID 2449021.1)

Last updated on OCTOBER 01, 2018

Applies to:

Oracle Receivables - Version 12.0.0 and later
Oracle Trading Community - Version 12.0 and later
Information in this document applies to any platform.

Symptoms

R12 version, Customers Module, Unable to create contact or update account contact.  The contact system administrator page error occurs. 
With FND:Diagnostics set to Yes the Java error provides more details.

---
You have encountered an unexpected error. Please contact your System Administrator for assistance.
---

ERROR
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Exception Details.
 oracle.apps.fnd.framework.OAException: oracle.jbo.JboException: JBO-29000: Unexpected exception caught: java.lang.NoClassDefFoundError, msg=xxarcust/oracle/apps/ar/cusstd/contact/webui/ArAcctContactCreateCOEx (wrong name: xxcust/oracle/apps/ar/cusstd/contact/webui/ArAcctContactCreateCOEx)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:912)
at oracle.apps.fnd.framework.OAException.wrapperException(OAException.java:888)
at _pages.__oaerrorpage._jspService(__oaerrorpage.java:431)
at weblogic.servlet.jsp.JspBase.service(JspBase.java:34)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:301)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)


Cause

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