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Why Is It Required To Enter The Serial Numbers For Repair Orders Created For Items Serialized 'At Sales Order Issue' And Quantity>1? (Doc ID 2451287.1)

Last updated on SEPTEMBER 27, 2018

Applies to:

Oracle Depot Repair - Version 12.2.6 and later
Information in this document applies to any platform.

Goal

When creating a repair order with quantity=1 for an item that is serialized "At sales order issue", the system saves it without any messages.
But when creating a repair order with quantity>1 for same item, the following message is displayed:
"Draft repair order will be created. Enter the serial numbers using Capture Serial Numbers option from Tools Menu."

Why is it required to enter the serial numbers in this case?

Solution

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In this Document
Goal
Solution
References


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