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'Prior Preventive Maintenence Service Requests For The Customer Product's Unit Effectivity Exist' Error When Trying To Close A Service Request (Doc ID 2451896.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to close a service request, the following error occurs:

ERROR
-----------------------
Prior Preventive Maintenance Service Requests for the customer product's unit effectivity exist.
Please close all the earlier Service Requests first.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Change status of the Service Request to 'Close'.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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