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UWQ Aging Buckets Show $0 For Customers With Currency that is not Functional (Doc ID 2452495.1)

Last updated on SEPTEMBER 27, 2018

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Universal Work Queue

ACTUAL BEHAVIOR
---------------
The Universal Work Queue shows $0 in Aging Bucket Amount columns for customers that have aging amounts in currencies different from functional currency.

EXPECTED BEHAVIOR
-----------------------
Expect the aging bucket amount columns to show values.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. UWQ
2. Delinquent Accounts
3. See Aging Bucket Amounts are 0.00

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see aging amounts in different currencies.

Cause

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