GST: AR Credit Memo when interfaced with invoice reference get tax amount as 0 (Doc ID 2453748.1)

Last updated on JANUARY 01, 2021

Applies to:

Symptoms

ACTUAL BEHAVIOR
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We are trying to Import Credit Note with reference to Invoice, and the Tax Distribution amount is going to 0.
Amount in RA_CUST_TRX_LINE_GL_DIST_ALL is zero for GST Tax rows.

EXPECTED BEHAVIOR
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Expect correct amount in RA_CUST_TRX_LINE_GL_DIST_ALL for TAX rows.

STEPS
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The issue can be reproduced at will with the following steps:
Load data via interface for AR credit memo along with taxes.
When loading data , the Credit memo is referenced with AR invoice.
Find that the tax amount is appearing as '0' .

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, data is wrong and unable to post the Credit Memo.

Changes

Cause

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