My Oracle Support Banner

12.2 E-Business Suite Applications Framework Mobile Application Workflow Notification Email Is Blank Or Does Not Display When Opened From An Android / Apple IOS Email Client (Doc ID 2454604.1)

Last updated on OCTOBER 02, 2020

Applies to:

Oracle Workflow - Version 12.2.7 and later
Oracle Applications Framework - Version 12.2.7 and later
Information in this document applies to any platform.


E-Business Suite 12.2 Applications Framework, Mobile Approvals Application issues


After a 12.2 upgrade the email notifications for REQAPPRV and POAPPRV are incorrectly displayed in mobile mail client. 

The same notifications are displayed correctly from user desktop machines.

The email notifications fail to display in mobile device emails when opened from and Android or IOS email client, as the body of the notification is blank.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.