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Not Able To Open Debrief HTML Page From The Tasks Tab In SR Form (Doc ID 2455452.1)

Last updated on OCTOBER 05, 2018

Applies to:

Oracle Field Service - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 HTML Debrief

Users are not able to open the Debrief HTML page from the Tasks tab in the SR form.


The function 'Field Service Debrief In HTML' is assigned to the menu attached to the Field Service User responsibility. On clicking Debrief button from Tasks tab in SR form, the user is getting the following error.

ERROR
-----------------------
Function not available for this responsibility

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to EBS
2. Navigate to Field service manager responsibility > Service Requests > Find Service Requests
3. Enter SR # and click on search
4. Once SR form opened clicked on Debrief button
5. Getting error "Function not available for this responsibility Change responsibilities or Contact System Administrator"

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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