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Trailing Space In Customer Standard Page Is Not Visible In Contact Center Address Field (Doc ID 2456674.1)

Last updated on OCTOBER 08, 2018

Applies to:

Oracle Customer Care - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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 In customer master page, the postal code address records is having trailing space but user is not able to see that trailing space from the contact center.

EXPECTED BEHAVIOR
-----------------------
Postal code with Trailing space defined in customer standard form should visible as it is in Contact Center

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to (R) Receivables -> Customers.
2. Query for the customer and click on Account details.
3. Click on any Site Details. select the postal code which is having trailing space and save the changes.
4. Navigate to (R) Service -> Customer Management -> Contact Center.
5. Query for the same account number and click and address detail.
6. Check if the postal code is having the trailing space or not


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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