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SIGNATURE PROCESS HANGS WHEN ATTEMPTED A THIRD TIME (Doc ID 2457121.1)

Last updated on OCTOBER 09, 2018

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Workflow Mailer

Issue

In Oracle Workflow, for the notifications which requires digital signing to be responded, an Applet is launched with Digital Certificates to select and 
complete the signing process. However, this applet gets hanged in Windows 10 machine and IE 11 browser when we try to select a certificate.Also, there is 
no action observed for some notifications when the content is signed from the applet. 

(or) 

When users sign a series of notifications, after every two notifications signed, for the third one, after the certificate is selected from the applet, clicked on Ok, the 
applet closes and nothing happens after that. The user is required to logout and login again to sign subsequent two notifications after which the problem recurs.

 

Steps

 

1. For a particular notification User approves the invoice for the 1st time.

2. Chooses the right certificate and clicks OK.

The password box is prompted and the workflow can be signed successfully.

3. User approves the invoice for the 2nd time within 60 seconds.

Chooses the right certificate and clicks OK.

The password box is not prompted, but the workflow can be signed successfully

and returns to the homepage.

4. User approves the invoice for the 3rd time within 60 seconds.

Chooses the right certificate and clicks OK.

It hangs

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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