My Oracle Support Banner

When Launching Published Model from Commoned Organization for First Time, Generic UI Launches (Doc ID 2459614.1)

Last updated on SEPTEMBER 05, 2019

Applies to:

Oracle Configurator - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
When attempting to launch a published Configurator model originally created in an a child organization but populated into Oracle Configurator Developer through the master organization as a reference, the generic user interface is instead launching when attempting to configure from a separate organization the original bill had been commoned to.

EXPECTED BEHAVIOR
-----------------------
It's expected the published user interface will launch on the other child organization, not the generic UI.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Create a new sales order in the Canada operating unit for new commoned organization
3. Add an order line for impacted model
4. Select Configurator
5. Observe the generic UI launches for this separate commoned organization

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.