Last updated on AUGUST 22, 2016
Applies to:Oracle Teleservice - Version 11.5.8 to 188.8.131.52 [Release 11.5]
Information in this document applies to any platform.
When user creates Service Request for Serial Controlled Item.
The Quantity (Qty) defaults to '-1' and it cannot be changed.
Item under serial control cannot have quantity greater than 1
(R) Customer Support
(N) Service Requests > Create Service Requests
- Enter details
- Created SR
- Go on Charges Tab
- Enter Charge line type 'Actual' - Status 'New', OU, Business Process and Service Activity (RMA)
- Enter Item
- Tab over to Qty field.
=> It already shows -1 and field is not enterable.
What is Working:
User is able to enter -5 quantity for Non-Serial controlled Item.
Once the RMA order is created we are manually updating the quantity to appropriate value.
Upgrade to 11.5.9.
This functionality was allowed in version 11.5.6.
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