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Endeca Error On Work Requests Tab: OES-000188 Error Contacting The Conversation Service On Data Store (Doc ID 2462171.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Enterprise Asset Management - Version 12.2.7 and later
Information in this document applies to any platform.

Symptoms

The following error occurs on Endeca's Work Request Data Detail section.
The same issue was previously encountered in Rel 12.1.3 and a patch was provided to fix the error.
It seems the same bug is back in 12.2.7 version.

ERROR

OES-000188: Error contacting the conversation service on data store eam at port 7,011: OES-000189: Error parsing data version from DGraph response. The DGraph process may be down, unresponsive, misconfigured, or have some other internal error.

STEPS

The issue can be reproduced at will with the following steps:
1. Log in: Maintenance Coordinator responsibility
2. Click on Home menu
3. Click on Work Requests Tab when the form is launched
4. Scroll down to the Work Requests data detail section where you see the error


Cause

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In this Document
Symptoms
Cause
Solution
References


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