Strategy Name is Being Replicated for a Customer with the Same Account in Multiple Operating Units in the UWQ
(Doc ID 2462519.1)
Last updated on FEBRUARY 20, 2019
Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
In the UWQ, the Strategy Name is being replicated for a customer with the same Account in multiple Operating Units instead of listing the correct Strategy assigned.
For example -
UWQ - shows
Customer Operating Unit Strategy Amount Overdue
Customer1 OU1 Strategy1 100.01
Customer1 OU2 Strategy1 8,603.91
Click on the line for OU2 -
The Collections Agent UI opens and shows that there is no Strategy assigned to Customer1 in OU2
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