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AME: Approval Management Engine Sending Journal Approval Notification To Newly Added Approver After Journal Approval Already Completed (Doc ID 2462628.1)

Last updated on JANUARY 29, 2021

Applies to:

Oracle General Ledger - Version 12.1 and later
Oracle Approvals Management - Version 12.1 and later
Information in this document applies to any platform.

Goal

Approval Management Engine (AME) has been implemented and setup with 2 approval groups:

1. Group A - containing 5 members (with voting method First Responder Wins approval)
2. Group B - containing 2 members

Both approval groups are required for journal approval. Journals are first routed to Group A.
Once approved by any one of the 5 group members the journal is then routed by AME to Group B for final approval.

A manual journal is created and approval is initiated. The following scenario then occurs:

  A. Approval notifications are sent to all 5 members of approval Group A.

  B. One of the Group A approvers approves the journal. AME reflects that Group A has approved the journal and AME/workflow then auto cancel the outstanding 4 notifications.

  C. Approval notifications are then sent to both members of approval Group B.

  D. While awaiting final approval from Group B, a new approver is added to approval Group A (which now contains 6 members).

  E. When final approval is completed for Group B, AME/workflow then sends an approval notification to the newly added (6th) approver in Group A even though Group A approval has already been completed.

The following questions are raised:

1. Is it standard functionality that when a new approver is added to an approval group, AME/workflow will send an approval notification to the new approver for any journal approvals that are still in process?

2. Since the journal has already been approved by Group A:

    a) Is there a fix available to prevent the sending of the approval notification to the newly added member?
    b) If the approval notification cannot be prevented, is there a fix available to auto approve the notification for the newly added member?

Solution

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