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A Popup Blocker Has Prevented The Content Window From Opening (Doc ID 2463436.1)

Last updated on NOVEMBER 30, 2018

Applies to:

Oracle Learning Management - Version 12.2 HRMS RUP12 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 HRMS RUP12 version, Content Admin



ERROR
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Warning message. A popup blocker has prevented the content window from opening--- Disable popup blocking for this site, exit course and try again.




When a user opens a course the course does not load in the popup window.


Answer: 0:Fri Sep 07 2018 11:51:44 GMT-0500 (Central Daylight Time) - AICCComm - intReCheckLoadedInterval=250
1:Fri Sep 07 2018 11:51:44 GMT-0500 (Central Daylight Time) - AICCComm - intReCheckAttemptsBeforeTimeout=240
2:Fri Sep 07 2018 11:51:44 GMT-0500 (Central Daylight Time) - AICCComm - IFrameLoaded
3:Fri Sep 07 2018 11:51:44 GMT-0500 (Central Daylight Time) - AICCComm - In GetAICCURL
4:Fri Sep 07 2018 11:51:44 GMT-0500 (Central Daylight Time) - GetQueryStringValue Element 'AICC_URL' Not Found, Returning: empty string
5:Fri Sep 07 2018 11:51:44 GMT-0500 (Central Daylight Time) - AICCComm - Querystring value =
6:Fri Sep 07 2018 11:51:44 GMT-0500 (Central Daylight Time) - AICCComm - GetAICCURL returning:
7:Fri Sep 07 2018 11:51:44 GMT-0500 (Central Daylight Time) - AICCComm - In DetectPreferredCommMethod, checking XMLHTTP
8:Fri Sep 07 2018 11:51:44 GMT-0500 (Central Daylight Time) - AICCComm - Checking IFrame
9:Fri Sep 07 2018 11:51:44 GMT-0500 (Central Daylight Time) - AICCComm







STEPS
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The issue can be reproduced at will with the following steps:


Note: Please note the same class is opening and running for some users, using the same workstation machine.
Step 1: User logs into eBS OLM module to access class.
Step 2: User tries to open a class by clicking the play button

Step 3: There are two windows that open. One is a warning message. A popup blocker has prevented the contetn window from opening--- Disable popup blocking for this site, exit course and try again.

Even though the pop-up block is disabled, only some users get this message.
The next window which should load the class is just a blank window. For some users this window loads with the class.

Step 4: When the customer  try to refresh(F5) the page, or press Ctrl+F5 to clear the cache they  are prompted with following dialog boxes.








Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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