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Unable To Change Record Group For Bill To Address LOV In Service Request Form (Doc ID 2463997.1)

Last updated on OCTOBER 23, 2018

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

ACTUAL BEHAVIOR
---------------
Using personalizations/customizations trying to change the Service Request form > Charges tab > Bill To subtab > Bill To Address LOV record group but unable to do any changes on that item.

EXPECTED BEHAVIOR
-----------------------
Able to change the LOV record group

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Using personalizations/customizations try to change Service Request form > Charges tab > Bill To subtab > Bill To Address LOV record group
2. LOV is not changed



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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