Unable To Change Record Group For Bill To Address LOV In Service Request Form
(Doc ID 2463997.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Request Form
ACTUAL BEHAVIOR
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Using personalizations/customizations trying to change the Service Request form > Charges tab > Bill To subtab > Bill To Address LOV record group but unable to do any changes on that item.
EXPECTED BEHAVIOR
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Able to change the LOV record group
STEPS
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The issue can be reproduced at will with the following steps:
1. Using personalizations/customizations try to change Service Request form > Charges tab > Bill To subtab > Bill To Address LOV record group
2. LOV is not changed
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |