Cust Form:When Creating a Customer Bank,the Bank is Created Twice on the Bank Section (Doc ID 2465037.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

On: 12 version, Receivables Customer Form, When creating a Customer Bank, in the "Bank Account Transfer" section of "Payment Details" tab, the bank account is then listed twice.

STEPS
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The issue can be reproduced with the following steps:
1) Responsibility Receivables > Customers > Customers
2) search for account (any account)
3) select account details
4) select address details
5) choose payment details tab
6) under bank account transfer section, choose create
7) select an existing bank (any bank)  
8) select a valid branch for this bank
9) under bank account section,  add account bank account and account name, choose apply
10) message appears
    The bankaccount is created but not yet assigned to the Customer.
    Save the customer page now in order to assign this bankaccount to the customer.
11) Note that form is returned to bank account transfer section and there is no bank listed, Choose ADD
12) under SEARCH and ADD > choose go and recently entered information appears
13) Select this line and choose select button
14) Bank account now appears under Bank Account Transfer section
(note that it is 1 bank account listed)
15) Choose Save
16) Go back into the address and note that an IDENTICAL bank line appears twice
17) Query IBY_PMT_INSTR_USES_ALL and the bank account is assigned to the customer account twice.

Changes

Cause

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