Not Able to Settle Claim Get Message Quantity Cannot Be Greater than Original Ordered Quantity
(Doc ID 2465181.1)
Last updated on FEBRUARY 03, 2022
Applies to:Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.
Not able to settle a claim as getting message Quantity Entered cannot be larger than original ordered quantity.
But the original order was for a qty = 10, and there was an actual return for a qty = 3, with the latest claim for qty = 5 so it should still be under the original qty.
CLAXXXX1 raised x 3 and processed no problem. created RMA xxxx
CLAXXXX2 raised x 3 and processed but was actually a duplicate so was cancelled.
CLAXXXX3 has since been raised for another 5 but won’t allow the customer to request approval as the system seems to think they are trying to credit 11 when there was only 10 on the original.
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