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Not Able to Settle Claim Get Message Quantity Cannot Be Greater than Original Ordered Quantity (Doc ID 2465181.1)

Last updated on OCTOBER 26, 2018

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Not able to settle a claim as getting message Quantity Entered cannot be larger than original ordered quantity.

But the original order was for a qty = 10, and we are only aware of an actual return for a qty = 3, with the latest claim for qty = 5 so it should still be under the original qty.

 

Error:

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quantity cannot be greater than original ordered quantity

 

Steps:

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CLAXXXX1 raised x 3 and processed no problem.  created RMA 6000011243

CLAXXXX2 raised x 3 and processed but was actually a duplicate so was cancelled.

CLAXXXX3 has since been raised for another 5 but won’t allow us to request approval as the system seems to think we are trying to credit 11 when there was only 10 on the original.

 

Expected Behavior

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Claims should successfully get settled without any error.

Cause

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In this Document
Symptoms
Cause
Solution
References


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