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Unable to Cancel a Quote without Purchase after Updating the Status of the Asset to Returned (Doc ID 2466849.1)

Last updated on FEBRUARY 20, 2019

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Asset Management

When attempting to cancel a quote of type "Termination - Without Purchase" after updating the status of the asset to Returned,
the following error occurs.

ERROR
-----------------------
Error 1: Can not change the asset status when it is already Returned


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a multi asset contract
2. Book the contract
3. Create a Termination Quote Without Purchase
4. Take the Quote to Accepted Status.
5. Run Billing to create the Terminated Related invoices.
6. Set the Asset Return Request of one of the assets in the Quote to Returned.
7. Cancel the Quote and you will receive the error in the log file.

Cause

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In this Document
Symptoms
Cause
Solution
References


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